Shipping policy

Shipping

CareBoard ships free to the 48 contiguous states and Washington, DC. Shipping to Alaska and Hawaii is a flat $49. We currently ship to US addresses only, and can't ship to US territories yet.

Reservations and ship dates
CareBoards are made in production runs. When you reserve one, your card is saved securely at checkout but not charged. Before your board ships, we'll email you the ship date. Your card is charged only on the day your CareBoard ships, and you'll get a tracking number the same day.

If a production run is delayed, we'll email you right away with the new date. You can cancel at any time before your board ships and you won't be charged.

In-stock orders
When CareBoards are in stock, orders ship within 2 business days from New Hampshire. Most deliveries to the contiguous US arrive 3 to 5 business days after shipping. Alaska and Hawaii usually take 5 to 10 business days.

Tracking
You'll get an email with a tracking link as soon as your board ships. You can also check your order status anytime from the link in your confirmation email.

Damaged in transit
If your box arrives damaged, please take a photo and email info@parentcarehq.com within 7 days. We'll send a replacement right away.

Address changes
Need to change the shipping address? Email us before your board ships and we'll update it. Shipping it straight to your parent? That's common. Just enter their address at checkout.