Refund policy

30-day returns, no questions asked

If CareBoard isn't right for your family, you can return it within 30 days of delivery for a full refund. Just email info@parentcarehq.com with your order number.

Return shipping
Within the 48 contiguous states and Washington, DC, we'll send you a prepaid return label, so returning costs you nothing. For returns from Alaska and Hawaii, we'll email you a prepaid label and deduct its cost from your refund, or you're welcome to ship it back with the carrier of your choice.

Please pack the board, stand, and power cable in the original box. Once it arrives back with us, we'll refund the purchase price to your original payment method within 5 business days. Your bank may take a few more days to post it.

Cancelling a reservation
Reserved a CareBoard that hasn't shipped yet? You can cancel any time before it ships by emailing info@parentcarehq.com. Because your card is only charged when your board ships, there's nothing to refund. We simply release the reservation.

Damaged or not working
If your CareBoard arrives damaged or stops working, email us within 30 days of delivery with a short description and a photo if you can. We'll send a replacement at no cost, including shipping, or a full refund if you prefer.

Subscriptions
The optional ParentCareHQ plan is billed separately through the ParentCareHQ app and can be cancelled any time in the app. Returning a CareBoard doesn't cancel the plan automatically. Cancel it in the app, or ask us and we'll do it for you.

Questions? info@parentcarehq.com